Medibank – OMS

At Medibank, the big challenge was to take the Members Service area of the website and create a next-generation, cross-platform, mobile-first experiencethat worked seamlessly across desktop, tablet and mobile..

OMS (Online Members Services) would be just that.

Collaborating across many departments such as the UX and CX teams, BA’s and front-end developers – OMS took shape. These concept ideas were an integral part of it’s evolution, and helped our understanding of what it could become..

  • Medium:  Web, Responsive
  • Type:  Product
  • Date:  December 2015
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